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Glossário de Termos da Anatel
Centro de Atendimento
1. Setor das prestadoras responsável pelo recebimento de reclamações, solicitações de informações e de serviços, que oferece atendimento pessoal ou automático aos assinantes ou outras partes interessadas.
2. Centro equipado com facilidades de comutação de circuitos destinados à conexão dos terminais móveis com a Rede Nacional de Telefonia e vice-versa.