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Deprecated: Non-static method FSF_Settings::_Get_View_Settings() should not be called statically, assuming $this from incompatible context in /var/www/html/legislacao/components/com_fsf/helper/settings.php on line 487
Deprecated: Non-static method FSF_Settings::_View_Defaults() should not be called statically, assuming $this from incompatible context in /var/www/html/legislacao/components/com_fsf/helper/settings.php on line 76
Deprecated: Non-static method FSF_Settings::GetViewSettingsObj() should not be called statically, assuming $this from incompatible context in /var/www/html/legislacao/components/com_fsf/views/faq/view.html.php on line 35
Deprecated: Non-static method FSF_Settings::_Get_View_Settings() should not be called statically, assuming $this from incompatible context in /var/www/html/legislacao/components/com_fsf/helper/settings.php on line 487
Glossário de Termos da Anatel
Satisfação (Satisfação do Usuário)
1. Construto psicológico que descreve o julgamento da experiência total de consumo de um indivíduo ou instituição com um produto ou serviço.
2. Construto psicológico que descreve o julgamento da experiência total de consumo de um indivíduo ou instituição com um serviço, modalidade, classe ou atributo.