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Glossário de Termos da Anatel

Árvore de Atendimento

1. Conjunto de menus eletrônicos e subdivisões da URA que apresentam as opções de atendimento disponíveis ao Consumidor quando do acesso ao Centro de Atendimento Telefônico.

*Termo Canônico relacionado ao Domínio: Demandas dos Consumidores