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Glossário de Termos da Anatel
Solicitação
1. Solicitações dos consumidores de telecomunicações junto à Anatel, caracterizando-se como as interações entre Anatel e Consumidor, independentemente do originador da interação (Call Center, APP Mobile, FAle Conosco ou CArta) . Abrange as reclamações, sugestões, denúncias ou pedidos de informação.
*Termo Canônico relacionado ao Domínio: Demandas dos Consumidores